|
Written by Liz Anderson
|
|
Tuesday, 24 January 2012 14:35 |
|
January storms kept PUD crews busy as heavy snowfall, ice and windy weather hit Grays Harbor. When there are outages, your PUD will respond as quickly as possible, and you can help. The PUD is equipped with an automated system that allows us to track incoming reports of power outages. In addition, this system provides customers with information about the status of outages we are already aware of. It’s an easy way for your PUD to communicate important information to you when all of the sudden you find yourself in the dark.
Here are a few quick tips to remember when calling the outage hotline:
- When the power goes out, call the Hotline number at 360-537-3721 or 1-888-541-5923. Please do not use the Hotline number for customer service questions. For billing inquiries or general PUD business, contact customer service at 532-4220.
- Listen to the latest information about current outages the PUD is already responding to. Time estimates for restoration of power are general estimates and can change depending on conditions. The recording provides information on major outages. Small-scattered outages may not be listed individually.
- If you hear information on your outage, please hang up. Don’t leave a message (including questions regarding the cause of your outage or restoration time) if we already know about your outage, because it can cause delays in restoring power.
- If you don’t hear information about the outage you are experiencing, enter your home phone number when prompted by the system. The number you enter must match the primary phone number you provided as part of your account information with the Grays Harbor PUD. Please do not enter cell phone numbers or other phone numbers unless they are the primary phone number associated with your account at the outage address.
- Once you have entered your home phone number the system will automatically match the number to your home address and alert our dispatch center that there is a new outage. Please don’t leave a message.
If you have changed your phone number please call the PUD at 532-4220 to update your account information with your new phone number. This will ensure when you enter your home phone number into the outage reporting system, the system will be able to locate the address of the outage. Entering a phone number not currently associated with your account address may cause delays in responding to an outage.
|
|
|
Written by Liz Anderson
|
|
Tuesday, 13 December 2011 08:11 |
|
This winter you can help keep a neighbor in need warm by donating to the Project Help program. Thanks to generous donations of Grays Harbor PUD customers, the Project Help program is able to offer assistance to local families when circumstances have made it impossible for them to pay their heating bills.
Your Grays Harbor PUD is pleased to support Project Help, and makes donating to the program easy. When paying your Grays Harbor PUD bill, simply check the Project Help box on your payment slip, fill in the amount of your donation, and include your donation with your Grays Harbor PUD payment. You can donate a small amount each month or make a one-time donation. 100% of your contribution to Project Help will go to the Costal Community Action Program, who directs the funds to helping families in need.
If you need assistance or know someone in need, please contact the Coastal Community Action Program at 533-5100 for information on Project Help and other assistance programs. |
|
Commissioners approve 2012 budget |
|
Written by Liz Anderson
|
|
Tuesday, 20 December 2011 08:04 |
|
The Grays Harbor PUD Board of Commissioners approved a budget for 2012 at the December 19, 2011 Commission meeting that maintains service levels with no increase in rates. The 0% rate increase budget was developed despite rising power costs due to a rate increase effective October 1, 2011 by the Bonneville Power Administration for the power purchased by Grays Harbor PUD to serve customers.
“Rising power costs continue to be a challenge for utilities throughout the region including Grays Harbor PUD,” said Rick Lovely, General Manager of Grays Harbor PUD. “The District has diligently worked to lessen the impact of BPA’s rate increase and we have reduced the expected increase in these power supply costs to about $800,000 in 2012. In addition, we continue to be cost conscious and keep internal expenses down as the PUD works to minimize the impact of increasing power supply costs and other required expenses.” Lovely added. “During the past few years, we have reduced staffing levels through attrition and implemented other cost savings measures which have helped put us in a position where we are able to hold the line on rates in 2012 despite increasing power costs,” said Lovely. “We will continue to evaluate staffing levels in the coming year as retirements occur.” The PUD has reduced staffing levels from 176 positions in January of 2009 to 160 by the end of December 2011.
|
|
Read more...
|
|
|
|
|
<< Start < Prev 1 2 3 4 5 6 7 8 9 10 Next > End >>
|
|
Page 1 of 46 |
