Outage Hotline-Do We have Your Number?

Outage Hotline

Do you need to update your phone number?

Power outages happen. Sometimes its stormy weather that causes outages, sometimes it’s a car-pole collision, sometimes an unfortunate squirrel picking the wrong place and time to do a high-wire act. Whatever the cause, your PUD will respond as quickly as possible and you can help. The PUD is equipped with an automated system that allows us to track incoming reports of power outages. In addition, this system provides customers with information about the status of outages we are already aware of. It’s an easy way for your PUD to communicate important information to you when all of the sudden you find yourself in the dark.


If you have changed your phone number please call the PUD at 532-4220 to update your account information with your new phone number. This will ensure when you enter your home phone number into the outage reporting system, the system will be able to locate the address of the outage. Entering a phone number not currently associated with your account address may cause delays in responding to an outage.

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The Outage Hotline
Wednesday, 23 September 2009 09:26

A Quick Refresher Course  

Power outages happen. Sometimes its stormy weather that causes outages, sometimes it’s a car-pole collision, sometimes an unfortunate squirrel picking the wrong place and time to do a high-wire act. Whatever the cause, your PUD will respond as quickly as possible and you can help. The PUD is equipped with an automated system that allows us to track incoming reports of power outages. In addition, this system provides customers with information about the status of outages we are already aware of. It’s an easy way for your PUD to communicate important information to you when all of the sudden you find yourself in the dark.


Here are a few quick tips to remember when calling the outage hotline:

  • When the power goes out, call the Hotline number a 360-537-3721 or 1-888-541-5923.  Please do not use the Hotline number for customer service questions. For billing inquiries or general PUD business, contact customer service at 532-4220.
  • Listen to the latest information about current outages the PUD is already responding to.  Time estimates for restoration of power are general estimates and can change depending on conditions.  The recording provides information on major outages. Small-scattered outages may not be listed individually.
  • If you hear information on your outage, please hang up.  Don’t leave a message (including questions regarding the cause of your outage or restoration time) if we already know about your outage, because it can cause delays in restoring power.
  • If you don’t hear information about the outage you are experiencing, enter your home phone number when prompted by the system. The number you enter must match the phone number you provided as part of your account information with the Grays Harbor PUD. Please do not enter cell phone numbers or other phone numbers unless they are associated with your account at the outage address. 
  • Once you have entered your home phone number the system will automatically match the number to your home address and alert our dispatch center that there is a new outage.

Last Updated on Tuesday, 10 April 2012 10:08
 
Grays Harbor PUD Commissioner Honor Live-Saving Effort of PUD Line Crew
Tuesday, 09 November 2010 10:50

The Anderson family, all eight of them, had smiles, cheers and hugs for the Grays Harbor PUD line crew that is credited with helping to save their lives. The line crew alerted the sleeping family that their home was on fire and quickly evacuated the six children and two adults from their burning home on the evening of October 25, 2010.

At the November 8, 2010 commission meeting the Board of Commissioners presented a proclamation honoring the “extraordinary life-saving efforts” of the line crew who worked “without hesitation and beyond the call of duty to enter the burning structure and help the occupants to safety.”  The line crew members honored for their outstanding action that was instrumental in saving lives are Dale Benner, Steve Tobin, Justin Mills, Natheon Camus, Steve Button, Toni Fairchild, and Rachel Fredrickson.

Aberdeen Fire Chief Dave Carlberg attended the ceremony and had high praise for the line crew’s response. “We had the right people at the right time at the right place,” he said.

 
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Pay Bill Online

Commissioner's Corner

Russ Skolrood, District Three Commissioner

Recently the administrative team along with the Commissioners worked on a strategic plan for the Grays Harbor PUD. I have worked on strategic planning before but I was impressed with the process and the initial outcome of this important planning effort. Strategic plans are too often just words and catch phrases that businesses put on the wall to show that they have a general focus for their business.

For me, a strategic plan should set the direction for all of your actions and business decisions in the future. A powerful strategic plan does not just involve management but should have the added power of having buy-in from all your employees and customers. We are on our way to developing a very strong plan at Grays Harbor PUD because we are working hard at focusing on the reason we are in our industry. We are also making sure that we are involving all the stakeholders in the process so that the whole “Team” is on the same page and rowing the boat in the same direction. Grays Harbor PUD is here to deliver safe, reliable power at the most practical cost.

 

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