Report an Outage

To report your outage, please call the outage-reporting line at (360) 537-3721 or (888) 541-5923.

  • If your call is not answered (it continues to ring), it means we are experiencing a high volume of calls
  • Your call will be answered in the order it was received, or you may submit your outage information electronically by filling out the form provided

We appreciate your patience and cooperation as we work to restore power as quickly and safely as possible.

Power Outages Happen

Causes of outages:
  • Sometimes it’s stormy weather that causes outages
  • Sometimes it’s a car-pole collision
  • Sometimes an unfortunate squirrel picking the wrong place and time to do a high-wire act
Whatever the cause, your PUD will respond as quickly as possible and you can help:
  • The PUD is equipped with an automated system that allows us to track incoming reports of power outages
  • Additionally, this system provides customers with information about the status of outages we are already aware of
  • It’s an easy way for your PUD to communicate important information to you when all of the sudden you find yourself in the dark.

Quick Tips to Remember When Calling the Outage Hotline

When the power goes out, call the Hotline number a (360) 537-3721 or (888) 541-5923

  • Please do not use the Hotline number for customer service questions
  • For billing inquiries or general PUD business, contact customer service at (360) 532-4220
Listen to the latest information about current outages the PUD is already responding to:
  • Time estimates for restoration of power are general estimates and can change depending on conditions
  • The recording provides information on major outages
  • Small-scattered outages may not be listed individually
If you hear information on your outage, please hang up:
  • Don’t leave a message (including questions regarding the cause of your outage or restoration time) if we already know about your outage, because it can cause delays in restoring power
If you don’t hear information about the outage you are experiencing, enter your home phone number when prompted by the system and leave a message providing information on the outage (if you know a cause)
  • The number you enter must match the phone number you provided as part of your account information with the Grays Harbor PUD
  • Please do not enter cell phone numbers or other phone numbers unless they are associated with your account at the outage address

Once you have entered your home phone number the system will automatically match the number to your home address and alert our dispatch center that there is a new outage