Grays Harbor PUD has taken steps to help customers who are experiencing financial difficulties due to the COVID-19 Pandemic. Since April, the PUD has suspended late fees, residential disconnects, and postponed our rate increase. We are committed to helping our customers through this difficult time.
We feel it is important that our customers know assistance is available to those directly impacted by Covid-19. A bill insert was included in June’s customer bills letting customers know how to receive assistance and the eligibility criteria.
We have continued to contact customers by phone, mail or encouragement to contact us through a bill insert. In July, the District began an outreach program for customer’s we had not been able to reach. A district representative started physically going to customer’s homes to explain the different options available for assistance or extended pay arrangements.
The Grays Harbor PUD has partnered with community agencies to help our customers find assistance. Coastal Community Action Program works with eligible customers to help them get assistance with their power bills. They have received additional funds to help customers who have been directly affected by COVID 19 who have already received LIHEAP funds this year. Customers should contact CCAP at 360-533-5100 to see if they qualify for the program.
The Grays Harbor PUD has created a Pandemic Assistance Program for customers directly impacted by COVID-19. Customers who are experiencing financial difficulties should contact customer service to see if they qualify.
Additionally, we are working with our customers to help extend normal pay arrangements, giving eligible customers more time to pay off their past due balances. We also offer budget billing and a senior disabled discount program. Customers should call customer service to get more information on what program will be right for them.
Contact customer service at:
360-532-4220 or email us at firstname.lastname@example.org